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Before You Withdraw

SuperGames Casino: Your Withdrawal Is Waiting on the Identity Check

Licensed casinos must confirm who you are, and SuperGames Casino completes document checks within 64 hours.

Start Verification
Check Pending

What the Check Gives You

Most players worry the check is endless or hidden; the six lines below settle both.

  1. 1

    Who checks

    SuperGames Casino Limited

  2. 2

    Under which license

    Malta Gaming Authority, MGA/B2C/547/2019

  3. 3

    How long

    64 hours

  4. 4

    Latest point

    Before the first withdrawal

  5. 5

    Questions

    [email protected]

  6. 6

    Minimum age

    18+

Five Moves

From Pending to Cleared

This block settles which copies pass first time, so a clear photo is not wasted.

  1. 1

    Slot status labels

    First sign in and open the verification area of your account, where each requested document sits in its own slot. Note the status label beside every slot, since it shows what is still open.

  2. 2

    Full frame, no glare

    Next photograph your proof of identity flat, in full colour, with all four corners inside the frame. Glare, shadow and cropped edges are the usual reason a copy comes back.

  3. 3

    Before and after the address check

    Once the identity copy is in, add your proof of address from the last three months, showing your name and address as they sit on the account. A partial page will be refused.

  4. 4

    Method confirmations

    Now upload confirmation of the payment method you used, showing your name and the account identifier. Masking the middle digits is fine, but leave the ends visible.

  5. 5

    How long until the review ends?

    At this point the team reviews everything within 64 hours, and you can watch each slot change status. Send any question to [email protected] rather than uploading again.

At the Upload

Proof in Three Copies

The common worry is that a good copy still fails; the third column shows what must be visible.

Proof of identity

DocumentConfirmsMust show
ConfirmsYour name, face and date of birth
Must showAll four corners, in colour, unaltered

Proof of address

DocumentConfirmsMust show
ConfirmsWhere you live now
Must showYour name, address and a recent date

Payment method confirmation

DocumentConfirmsMust show
ConfirmsThe account in your name
Must showYour name and the account identifier

Proof of identity

DocumentConfirmsMust show
ConfirmsThe document belongs to you
Must showYour face and the same document in one frame
No Surprise Holds

The Moments Behind the Request

Your First Cashout

At your first payout request, the license asks us to confirm who you are, so identity, address and payment papers are gathered, with a 64-hour turnaround.

Can I Raise My Limit?

Before a higher deposit ceiling is approved, we check that the amount fits your income, so payslips or statements join the file.

How Old Must I Be?

If something suggests you may be under 18, the account is paused and a current photo identification is requested before normal use resumes.

Under Review

When Your Deposit Needs Explaining

Most players worry the request means suspicion, which this block settles before you send anything.

From the day the Malta Gaming Authority granted our licence MGA/B2C/547/2019, we have had to know where a player's funds originate; the check is routine under that licence, applies to everyone, and says nothing about you personally.
Papers We May Request
Depending on your case, any of the following may be added to your file.
  • Recent bank statements
  • Payslips from your employer
  • A property sale contract
  • Savings account statements
  • A pension payment letter
After the Email

Get It Through on the Resend

A Copy That Still Counts
A document past its expiry date no longer proves who you are today, so the check cannot lean on it. Apply for a replacement, then send the new copy. Send the renewal receipt if the new card is delayed.
Cut Off at the Edges
A trimmed corner or a shadow over the text leaves details unreadable, so the copy comes back to you. Lay the document flat in daylight. Send the retake to [email protected].
Paper Says Otherwise
If a name or address differs from your profile, the reviewer cannot tie the two together, so the check stalls. Correct the profile details, then resend the copy. Send a paper showing the current spelling.
Player Essentials

Got a Question About the Check?

My surname changed last year, will that cause a problem?
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Yes, if the name on your account no longer matches the one on the identity copy you send. Once the new surname is shown on the document, send a fresh copy and the file is updated. A short note to the address on the verification page explains the change without delay.
Who regulates SuperGames Casino and which licence covers Australia?
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SuperGames Casino Limited holds licence MGA/B2C/547/2019 issued by the Malta Gaming Authority. The company is registered in Curaçao under number 483041, with its office at Level 4, Mercury Tower, The Exchange, Elia Zammit Street, St. Julian's STJ 3155, Malta. That licence is why the identity check exists in the first place.
Is a photo taken on my phone good enough?
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Yes, a clear photo works as well as a scan. Light the page evenly, fit all four corners inside the frame and keep your fingers off the text. Files go through a 256-bit SSL connection, so sending them from a handset is no less secure.
How long does verification take at SuperGames Casino?
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Sixty-four hours is the longest the review takes from the moment your last copy arrives. Many files clear well before then, and the status in your account changes as soon as it does. Asking for an update inside that window only slows the queue.
Do I need to be verified before I can request a payout?
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Yes, the check must be complete at the latest before your first withdrawal. The casino may also ask earlier, at registration or when you make your first deposit, so a head start is sensible. Nothing about the check waits until the amount is large.
Will the same copies be requested a second time?
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No, once a document is approved it stays on file and is not requested again. A new copy is needed only if something on it lapses, such as an expired identity card or an address that has moved. You will be told directly if that happens.