Need to contact SuperGames Casino support?
Live chat and phone answer in about two minutes, e-mail within six, and all three stay open 24 hours a day, seven days a week.
Fewer queues than you expect, a real person at the end
Use this when money, documents or a locked account has you stuck right now.
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1
Mid-game and stuck
Chat suits a stuck spin, a pending deposit or a question you want settled while the page is still open; a person usually replies in about 2 minutes, day or night.
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2
A written answer you keep
Write to [email protected] for anything you want on record, such as a bonus query or a written query; replies arrive in around 6 hours, every day of the week.
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3
A voice instead of text
Call +61 2 4704 0049 (AEST) when a withdrawal or a locked login cannot wait; a person picks up in about 2 minutes, whatever the time of day.
Call support
Who looks after Australian players here?
Our Sydney-facing number and AEST hours sit alongside the same rules every SuperGames Casino account follows.
Reach us here
| Detail | Answer |
|---|---|
| Phone | +61 2 4704 0049 |
| Time zone | AEST |
| Languages | English, German, French, Spanish, Italian |
| [email protected] |
Who supervises
| Detail | Answer |
|---|---|
| Regulator | Malta Gaming Authority, MGA/B2C/547/2019 |
Where to get help
| Detail | Answer |
|---|---|
| Gambling support | Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register |
Free help beyond any casino
Which address should you use?
Pick this when you already know the subject and want your message read by the team that owns it.
Your account
| Department | |
|---|---|
| General support | [email protected] |
| Verification (KYC) | [email protected] |
Money
| Department | |
|---|---|
| Deposits and withdrawals | [email protected] |
Other matters
| Department | |
|---|---|
| Complaints | [email protected] |
| Privacy requests | [email protected] |
| Business and partnerships | [email protected] |
Check who runs this casino before you play
Worries about who stands behind your money dissolve once the company and its licence are named.
The company
| Detail | Value |
|---|---|
| Legal name | SuperGames Casino Limited |
| Company number | 483041 (Curaçao) |
| Registered address | Level 4, Mercury Tower, The Exchange, Elia Zammit Street, St. Julian's STJ 3155, Malta |
The licence
| Detail | Value |
|---|---|
| Regulator | Malta Gaming Authority |
| Licence number | MGA/B2C/547/2019 |
Written contact
| Detail | Value |
|---|---|
| Support e-mail | [email protected] |
How long will a reply take right now?
Useful the moment you are deciding which channel will answer you soonest, day or night.
Live chat
| Channel | Time |
|---|---|
| Chat hours | 24 hours a day, 7 days a week |
| Chat first reply | about 2 minutes |
| Time zone | AEST |
| Channel | Time |
|---|---|
| E-mail address | [email protected] |
| E-mail reply | within 6 hours |
Phone
| Channel | Time |
|---|---|
| Phone number | +61 2 4704 0049 |
| Phone waiting time | about 2 minutes |
Have the right details and skip a round trip
Ready-to-send checklist
Open the account screen beside your message so each detail below is within reach.
- Your registered e-mail address
- Relevant transaction reference or date
- A screenshot or photo of the issue
- The device and browser you used
- A short note of what happened
A clear path from support to the regulator
Useful when a normal answer has not settled your problem and you want the matter reviewed.
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1
A written reply to you
Start with the support team, explaining the issue in your own words. They look into it and reply with what they find.
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2
Get the reference number
Ask the agent for a reference number so your case stays traceable. Keep it with the answer you were given.
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3
A manager re-checks it
If the reply does not satisfy you, request a review by a manager. A senior member re-examines the details and responds.
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4
When the regulator steps in
Should the review still leave you unsatisfied, you may take the complaint to the Malta Gaming Authority, the regulator named above.